What is unique about the Baptist Healthcare story is that they didn’t take a boxed “wellness program” approach to creating a healthy culture. They made the link between unhappy employees and unhappy customers. They recognized that increasing employee happiness and positivity was essential to achieving the outcomes they needed.
On pages 37-42 in Chapter 2 are numerous other ideas about shifting from programs to practices. Review the ideas that came from the Thoughtexchange on pages 37-39, as well as examples shared by Graham Lowe and Michael West on pages 39-42, and then make a note in your workbook about one or two practices that could be tailored to work in your organization.
How will you tailor this practice to be successful in your culture?
Be A Contribution
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This exercise is adapted from Rosamund and Ben Zander’s book “The Art of Possibility.” They suggest that conflict and struggle will often shift to a more enjoyable experience by asking this question. Declare yourself as someone who makes a difference to others. Observe what happens.
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- Use a Transformational Question to Solve a Challenge
- At My Best Exercise - use Appreciative Inquiry to Uncover Strengths
- Be a Contribution Exercise
- Try one of the Team Practice Suggestions
- Team Positivity Measure
- Use the Transformational Question “What do we want our culture to be?”